Certificate Programs

Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success. Take away some extraordinary customer service techniques you won't find anywhere else.

Two One Month ONLINE Courses:

• Keys to Customer Service
• Extraordinary Customer Service

Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills.

Three One Month ONLINE Courses:

• Introduction to Data Analysis
• Intermediate Data Analysis
• Advanced Data Analysis

Come get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your web site traffic, doing search engine optimization, and how to successfully employ online advertising.

Relevant for any type of organization, including businesses, companies, non-profits, and government agencies. No eMarketing experience or expertise is necessary.

Three One Month ONLINE Classes:

• Improving Email Promotions
• Boosting Your Web Site Traffic
• Online Advertising

The Adobe software tools are the leading software for graphic design. Adobe Illustrator is the industry standard computer illustration software. Use Illustrator to draw shapes and design logos, flyers, posters, banners, business cards or any other vector graphics for print or web. Adobe InDesign is the industry standard page-layout program that works with Adobe Illustrator and Photoshop seamlessly. InDesign allows you to create simple to complex multi-page documents such as brochures, flyers, books and magazines. Use Adobe Photoshop to effectively work with selection and editing tools, layers, and masks to edit, retouch and enhance existing images or create your own composite digital art work. Access to the Adobe software tools required.

Three One Month ONLINE Courses:

• Adobe Illustrator Essentials
• Adobe Photoshop Essentials
• Adobe InDesign Essentials

A must-have skill to succeed in business, whether an entrepreneur or a valued employee, is the ability to create, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world.

Three One Month ONLINE Courses:

• Mastering Microsoft Excel
• Intermediate Excel
• Advanced Excel

Non-profits today need to be run like a business in many respects. You have competition, a need to generate income and a surplus, and staff need to be even more productive. Get the best training on revenue generation for nonprofits, and program evaluation for nonprofits, with our Certificate in Non-Profit Administration.

One One Month and One Two Month ONLINE Courses:

• Revenue Generation for Non-Profits (Two month)
• Program Evaluation for Non-Profits (One month)